kefu001:

您好：以下是注意事项和流程，供您参考：                                                                                                                                                    1、车辆发生意外事故后，请立即向公安部门报警,并及时拨打平安95512服务热线报案。                                                                               2、平安会及时派查勘人员协助您处理。                                                                                                                             3、如果车辆不能行驶，会为您安排车辆救援。                                                                                                                                  4、车辆修复前需我们确定损失。                                                                                                                                    5、在人伤治疗过程中，会与您保持联系，提供人伤交通事故处理及保险索赔指导。                                                                                               6、无论您在国内任何地方出险，在事故发生地的平安机构即可完成从报案到领取赔款的全部过程--平安全国通赔服务(西藏自治区暂未实施）。                                                  7、打电话报案后，客服人员会提示您需要提供哪些索赔材料，这些材料需要您在事故处理完毕后，及时提交保险公司。                                                                              

8、保险公司会对您提交的索赔材料进行审核，按照保险合同的约定进行赔付。                                                                                                        9、为安全起见，大额赔款建议您选择转帐方式领取赔款，小额赔款您可选择转帐或直接到我们的服务柜台领取赔款。

2013-07-30